❓ Frequently Asked Questions
What kind of payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Ali Trade Assurance Service or Made In China Trade Assurance Service.
What are your terms of delivery?
Our delivery terms include DHL, FEDEX, TNT, UPS, ARAMEX, EMS, and other international express services.
How long is the delivery time?
Generally, it is about one week if the goods are in stock. If the goods are not in stock, it takes 15-30 days depending on the order quantity.
Do the products have a warranty period?
Yes, we provide a 1-year warranty. However, wearing parts such as drill bits and screwdrivers are excluded.
How is shipping handled for regions like Mexico?
We offer three options: 1. International express if you have import experience. 2. Full customs and tax handling with door-to-door delivery. 3. Shipping via the United States for orders under $600 to avoid tax.
Is customization available for packaging?
Yes, we offer customization for transport packages to meet specific client requirements.