Basic Info.
Frequently Asked Questions
1. What kind of warranty do you provide for the medical instruments?
We offer a one-year warranty for free repairs. Within the first month, we guarantee to return or exchange products if quality problems occur (excluding issues from incorrect operation).
2. How is technical support handled after the warranty period?
After one year, we continue to provide maintenance services. Costs for replacement parts and round-trip freight will be charged at cost. We also provide timeless technical guidance online.
3. Why is the product price not as cheap as some other unknown brands?
Our pricing reflects our commitment to quality. We compete based on both durability and performance, ensuring a win-win value where the price is equal to the product quality.
4. Can I get a discount on large orders?
Yes, we consider the best possible pricing based on the specific quantities and products ordered to support your business profit.
5. Is the brushless motor durable and quiet during surgery?
Yes, our medical power tools utilize a high-efficiency brushless motor designed specifically for low noise and long-term durability in clinical settings.
6. How safe is the battery system during operation?
The system uses an intelligent high-energy lithium battery that ensures security and stable power delivery throughout surgical procedures.